Damaged, defective or wrong item
If your item arrives damaged, doesn't work or isn't what you ordered, email support@tyrusone.com within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund, at no cost to you. You don't need to ship anything back.
Lost packages
If your tracking shows no progress and your order hasn't arrived within 45 days after it ships, email us with your order number and we'll resend it or refund you.
Change of mind
Our products ship from international fulfillment centers, so we can't accept returns or offer refunds for change of mind. If you're unsure about something, email us before you order — we're happy to help.
Refund timing
Approved refunds are issued to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Cancellations
You can cancel an order that hasn't shipped yet by emailing us as soon as possible.