FAQ

Which edge of The Wave Pillow should I use?

The pillow has a higher edge and a lower edge. As a starting point, side sleepers and people with broader shoulders usually prefer the higher edge, and back sleepers the lower one. Try each for a few nights and keep the one that feels right.

How long does it take to get used to a contour pillow?

A contoured pillow feels different from a regular one. Most people need a few nights, and some up to two weeks, to get used to the shape.

Can I sleep on my stomach with it?

The Wave Pillow is designed for back and side sleeping. If you sleep mostly on your stomach, a flatter pillow is usually a better fit.

Does the foam have a smell?

New memory foam can have a light smell when you open it. Let the pillow air out for 24–48 hours and it fades.

How do I clean it?

The knit cover zips off for washing. Don't wash the foam core; spot clean it and let it air dry.

Does the sleep mask press on my eyes?

No. The 3D Contoured Sleep Mask has deep eye cups that sit away from your eyes and lashes, so you can blink under it.

How long does shipping take?

Orders are processed in 1–3 business days and usually arrive in 7–14 business days. You'll get a tracking number by email as soon as your order ships.

Is shipping free?

Yes, on every order to the United States.

Will the pillow and the mask arrive together?

Not always. If you order both, they may ship in separate packages and arrive on different days. You'll get tracking for each.

What if my order arrives damaged or gets lost?

Email us a photo within 30 days of delivery and we'll replace it or refund you. If your package is lost in transit, we'll resend it or refund you. See our returns & refunds page.